![]() I don't remember how I installed it on the old laptop. This revealed the file hplj1020.inf_amd64_5ffa82d4dfa98331\HPLJ1020.INF, which looked promising, so I copied the entire directory hplj1020.inf_amd64_5ffa82d4dfa98331 to my old laptop (where I wanted to install the printer). So on that new laptop where the printer installed on its own, I searched in files *.inf under C:\Windows\System32\DriverStore\FileRepository (including subdirectories) for the string "1018", which is a part of the model name of my printer, HP LaserJet 1018: C:\Windows\System32\DriverStore\FileRepository>findstr /s "1018" *.inf I think I tried the same with my old laptop: connected the printer directly to my old laptop and waited enough time, but this did not work. Even though that laptop apparently had the same USB 3.0 (or maybe 3.1) ports, after some maybe 10 minutes Windows suddenly said that the printer was ready, and I could print from that laptop. I connected the printer to another (actually, newer) laptop with Windows 10. ![]() Here is what worked for me (if I recall correctly), I am not sure why, and whether it was necessary: Maybe now, after almost two years, Microsoft or HP changed something, and maybe now it would work out of the box. It says it cannot communicate with the printer. Installing HP LaserJet 1020 driver from that list, instead of 1018 (Windows 7 driver is the same for 1018, 1020, and 1022). In the list of known devices that the installer shows (after syncing with Windows Update) there is no 1018 printer. It does see it but asks to install a driver from file (shows a "choose file" dialog without attempting to use the alleged built-in driver), but as I said HP does not provide any driver file for this printer, suggesting to use Windows 10 built-in driver. INF file manually.Ĭonnecting the printer to another computer with Windows 7 (works like a charm), marking it as shared and connecting to it from the Windows 10 laptop via IP. It gives an error when I try to use its installer, and says "file not found" when I try to install the. Installing Windows 7 or Windows 8 driver (it is the same driver). It says the printer drivers are not installed and sends me to the above page (where there is no driver). Using print doctor (or so) troubleshooter from the HP site. It has a link to "more information", which finally sends me back to the same page. The printer is listed as supported and Windows 10 driver is in the list, but instead of a link to the driver their site says that I should use the built-in driver already included with the operating system. ![]() Looking for Windows 10 drivers on HP website. Uninstalling the USB Printing Support device (Windows 10 installs it again after reboot) or updating it (Windows 10 says I have the latest version). Uninstalling USB controller drivers (Windows 10 installs them again after reboot). ![]() I saw a suggestion to plug the printer into a USB 2.0 port, but modern computers have no USB 2.0 ports.Ĭonnecting the printer via a USB 2.0 cable.Ĭonnecting the printer to USB 2.0 or USB 1.0 external hub connected to the computer via a USB 2.0 cable. All of them say "I have this problem, too," but none has a solution. The laptop has only USB 3.0 ports, so apparently it cannot print at all (I did not try other printers). Which hints at that the problem is not in the printer but in Windows 10 USB printing support, which apparently cannot work with USB 3.0 ports. The troubleshooter shows a message: USB Printing Support is an older USB device and might not work with USB 3.0 When I plug it in, it appears as "unknown device" in Devices and Printers. I bought a new laptop (HP Envy 13) with Windows 10. ![]()
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